What about security?
We respect your privacy and have taken all necessary steps to ensure that your privacy is protected as you order from our web site. We have a firm commitment to ensuring that others do not intercept the private information that you provide to us on our site. We have instituted the most advanced security measures available on the Internet to protect your privacy.

This site has security measures in place to protect against the loss, misuse and alteration of the information that is given to us by our customers. We have an SSL (Secure Sockets Layer) connection to the area where we ask you for such necessary information as name, address, credit card number, etc. SSL is fully supported by Microsoft Internet Explorer and Netscape Navigator

Can you print jobs that are different sizes than you have listed?
Yes we can! Use a paper bigger than your job and we will trim it to size. If you need a special paper or have special requirements like foil or embossing we can do that too! We are a full commercial printer that can handle almost any job. For more custom order information go to the Custom Quote tab on the home page or at the bottom of any page.

How do I order multiple items?
Please place a separate order for each piece you want printed. For example, if you want 2 different 8.5x11 brochures, then place 2 separate orders. The price for 5,000 of one brochure is not the same as the price for 2,500 each of 2 different brochures.

What kind of paper do you use?     >>back to top
We use several different papers, depending on what you are ordering. The individual pricing pages show all of the standard options. We use a high quality sheet for all orders. Let us know if you need a different paper and we can give you the new cost.

How close will the color match on my printing job to what I see on my color monitor?
Because of the differences in monitor calibration no one can guarantee a match. If you need a precise color match then use the option for a digital proof. This is a proof directly from the file and the color match is very accurate.

Will you match an inkjet proof from my printer, or a previously printed sample from another printer?
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, film-based proofs. The final product we deliver to you is not likely to match the output from your output device but it will look more professional!

How do I place an order and have someone else upload or PDF print my files separately?
Use the ordering pages and select the "I will have someone else use upload my files" option. At the end of your order, you can forward via email the uploading instructions to the proper person. You can go anytime to the File Upload tab to review your options and forward instructions.

How long does it take for me to get the proof ?     >>back to top
If you use our Desktop PDF print driver it will only take a minute or two before you have a proof for your approval. If you send your native electronic files you should get your online proof within 1-2 business days. There are many advantages to using our Desktop PDF print driver.

How long will it take to get my order delivered to me?
Most jobs will be shipped within 4-7 business days from proof approval. Check each category for specific timelines. Shipping by UPS takes from 1 to 5 business days most of the time depending on your location.

Can I get my order delivered quicker?
Yes, just select the faster production time when you place your order.

Special Shipping Services
Our shipping prices are valid within the continental United States. For Alaska and Hawaii, please order using 2nd Day Air service. We are also happy to ship to you anywhere around the world. Please provide us the exact shipping address (street address if available), along with the quantity and product type you want to order, and we will let you know the additional shipping costs. Please note that some services are not available to all countries.

Will I receive the exact quantity I order?
Most of the time you will receive a few extra, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing trade standards allow for underages or overages of up to 5% so if you plan to send your order to a mailing house or need an exact quantity then we recommend that you order 10% over the quantity you need.

What if I want to change something on my order after I've approved the proof?     >>back to top
Call or email us as soon as possible and we will do our best to accommodate your change. Please note that some changes cannot be made after certain production stages have passed such as, the quantity or type changes or paper type cannot be changed once your job has been printed. Click on Contact Us at the bottom of any page.

What file formats can you take?
We can take any Mac or PC version of Quark, Pagemaker, InDesign, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint and any file output as a PDF. You can save time and money and use our Desktop PDF print driver which allows you to generate a print ready file from almost ANY digital file right from your computer. No more problems with font conflicts or word wrapping. How it Works

What types of storage media do you accept?
We can take your files on a CD, DVD, Zip or Jazz disk.

How many up should I have my business card or post card and should I set a bleed?
Send us a single layout 1 up of your file. We will handle the layout and any imposition needed on our end. Yes, please set any bleed on your files to extend past the finish trim by 1/8".

What is the best setting for my digital camera when taking pictures for printing?
Always use a high resolution setting for best results. Images should be at 300 dpi in their final size in your layout. Remember, when you bring an image into your layout, you can shrink it down in size but you are limited as to how far you can increase it in size. Example: if you have an image that is 2X2 at 300 dpi and increase its size in the layout to 4X4, the new resolution is 150 dpi. Remember to change the color space from RGB to CMYK. It is always better for you to change the color space than for us to do it. Not all colors that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK) on press. If you do not have this capability with your software, do not worry about it. We will change it for you!