Full payment, including shipping
and handling is required with order.
We will only bill your credit card an initial $40 to start
the process or a higher amount if digital hard proofs
are selected with your order. Once you approve your order
the full payment will be charged. No additional work will
proceed until payment in full is received. No refunds
are given once your order has been printed. Partial refunds
are available for work not completed and the amount of
refund is at the sole discretion of USA Printing Online.
Refund Policy
All sales are final. No refunds are available on orders
unless no files have been sent to press and the refund
is requested the same business day. In the case of a refund
on an order that work has not started, a $40 processing
fee will be charged.
File Requirements
See Design Help for more details. We cannot guarantee
quality on orders that do not meet the minimum requirements.
Production Time
1) Quoted production time for online orders with uploaded files starts with the next business day after you approve your PDF proof.
2) If you use the USA Printing Driver, production time starts with the next business day after you approve your PDF proof. If we discover a problem with your file once we receive it, production time will not begin until we receive a file that meets our criteria.
3) If you have requested a Digital Proof, production time starts with the next business day after you fax in your Approval Sheet marked “Approved”.
Please note that if we are unable to build a file for proofing or printing because it does not conform to our file requirements, your job status will return to "Problem on Order " and your production time will not be in effect. We will contact you via email to inform you if this happens. All Production Times will not begin until acceptable files have been provided and a proof approved. Production Time does not start based on when your files are first submitted.
Production time for orders requiring a Digital proof begins when we receive sign off on the proof via fax only. Email or phone approval will not be processed.
Production times for each item is listed on its ordering page; the remedy for failing to meet a deadline is limited to a refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on turn around time is only allowed if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date that the customer does not want to process the order. USA Printing Online assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. For jobs that do not have complete or proper files provided, production times will not begin until acceptable files have been provided and a proof approved. Production time does not start based on when your files are first submitted.
Allow additional business days for delivery based on the shipping method you selected.
Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Changing files that have
been sent to press
Once a job has been sent to press, no changes are allowed
to the artwork, job characteristics, or turnaround time.
If the order has not yet gone to press but has completed
the plate processing stage, the sole remedy available
is to cancel the order, and pay a cancellation fee to
be quoted at that time and place a new order.
Right of Refusal
USAprintingonline.com reserves the right to refuse work that is of graphic nature or sexual content. The right to decline work for any reason is at our sole discretion.
Complaints
All complaints must be registered with in 24 hours of
receipt of job. Should the job contain manufacturing errors
and/or defects, we would rerun the job at no charge. We
maintain the right to judge what a manufacturing error
and defect is. We keep run reference sheets on every job to give us a start to finish picture of color and quality. We may ask to have the job shipped back to us for inspection. If we determine that the job is with in industry tolerances, you may be responsible for all shipping costs.
Proofs
Shipped orders with a color proof that are not resembling
the color and/or positioning on the final proof will be
rerun at no charge. We have the final judgment as to what
accuracy range is possible to match the color proof.
You are 100% responsible
for the accuracy of your layouts.
Please proof read all layouts carefully. As postal regulations
are subject to change, you are also 100% responsible for
complying with current mailing restrictions for postcard
orders. Check with your local Post Office.
USA Printing Online will reproduce color from submitted
files as
closely as possible, but cannot exactly match color and
density (as viewed in a 5000K light booth) because of
limitations in the printing process, as well as neighboring
image ink requirements. The accuracy of each color reproduction
is guaranteed to be within 85-90% of the original image
you submitted. We accept no responsibility for color variations
between submitted images and the actual artwork or product
they represent.
Sales Tax
All North Carolina orders are subject to sales tax. If
customer is tax exempt, exemption certificate must be
sent or faxed to us with the first job. Customer accepts product at point of delivery, unless customer requests otherwise.
Indemnification
The customer will indemnify and hold harmless the printer,
USA Printing Online, from any and all loss, cost expense,
and damages on any and all manner of claims, demands,
actions and proceeding that may be instituted against
the printer on the grounds alleging that said printing
violates any copyright or any proprietary right of any
person.
You certify that you own the rights to use the image(s)
being reproduced on your order.
Delivery
Quoted turnaround times start with the next business day from when you give final approval
on your order, not from
when the order is first submitted.
Turnaround times vary and are not guaranteed. Our expected
delivery date is not guaranteed. Your order may arrive
late due to unforeseen delays in delivery service, the
breakdown of equipment, illness, etc.
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