Are you listening?  Listening can be one of the hardest things you do each day.  I know it is hard for me sometimes to slow down my own thoughts and  actively listen to someone else.  I find that the more that you practice actively listening, the better a listener you become.  My biggest fault, hindering…

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I think about customer service and how it applies to me and my customers on a daily basis.  As I sit at my desk typing this blog, I have images of Tom Cruise madly writing his “mission statement” in the movie Jerry Maguire.  All the while, “Getting In Tune” by The Who is banging in the…

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